Owolabi stresses the Need for Customer Satisfaction as Xpress Payments Organizes Corporate Launch

The Managing Director/ CEO of Xpress Payment Solutions Limited, Oluwadare Owolabi has stressed that customer satisfaction is a core component of the company’s values.
This was contained in a speech delivered at the Company’s Corporate Launch held at The Civic Centre, Wednesday, 4th September, 2019.
The event which was billed to showcase the commendable achievements of the company in the three years of its existence was witnessed by representatives of some state governments, Deposit Money Banks as well as experts from the Banking and Fintech Industry, notably among which was The Deputy Director, Payments System Policy and Oversight, Central Bank of Nigeria, Mr. Musa Itopa Jimoh who delivered the Keynote Address of the day.
In his remarks, the MD/CEO of Xpress Payments, Oluwadare Owolabi, expressed his gratitude to the invited guests and commented on the increasing role of technology in the fintech space.
He noted that every sector of human endeavor in the globe has been extensively characterized by technological disruption.
In his words “The need to satisfy the ever-increasing demands of customers for better service quality and innovations that work within the e-Payment industry coupled with technological revolution created the dream that necessitated the birth of the company we are celebrating today. “Consequently, distinguished guests, we started the journey with a clear focus and understanding of the needs of our target markets which formed the bedrock of our core business drivers: Easy, Fast, Secure. With these, our aim was to provide a stress-free experience for you by creating solutions that enable smarter living. This we knew from the onset can only be realized by the assemblage of experienced and exceptional team and deployment of the cutting edge technology.”
According to him, the commitment to deepen financial inclusion penetration in Nigeria and provide a seamless and hitch-free transaction experience for customers led to the creation of an array of e-Payment products and services by the organization that had been embraced and deployed by some state governments in the federation and some commercial banks as well.
Delivering his Keynote Address, The Director, Payments System Policy and Oversight, Central Bank of Nigeria, Mr. Sam Okojere who was represented by the Deputy Director, Mr. Musa Itopa Jimoh stated that the CBN was trying to build an ecosystem that allows everyone to have equal opportunity to present and run his own system, adding that fintech was introduced into payment system with the aim of deepening financial inclusion in Nigeria.
Okojere said, “What does CBN expect from the operators in the financial payment service providers? Number one is compliance with set standards. This is the only thing that can make you integrate to global best practices. If you are not complying with regulation, you cannot connect with the local one. There are rules that guide this service that we provide in Nigeria and also in the world.
In his words, “It is our joy today that our cards can go anywhere in the world and is being used. This is because we comply with the best practices, and I’m happy to hear that Xpress Payments has also competed in certification on PCIDSS. “Our responsibility is to ensure that we all behave very well within the financial ecosystem. And so compliance is a major responsibility. I want to imagine that added to that responsibility of the board members is cybercrime, you also check and ensure that you comply with all the directives of CBN. Actually, non-compliance can bring your company down.”


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